# Northstar Service Desk — fictional evaluation

Period: 19–23 October 2026. Currency: USD. Opening backlog: 40 tickets.
Audience: operations owner. Prepare an XLSX analysis and DOCX management brief.
Closing backlog = opening backlog + tickets received − tickets resolved.
Blank refund values mean unknown, not zero. Show known amounts separately from a complete-period total.
An extra Friday shift for the next review cycle is proposed. Approval and owner are not recorded.
Do not invent approvals, owners, dates, or missing values. Do not send or publish.