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CONTACT AND SUPPORT

Get help with your Workspace.

For Workspace setup, assistant connections or account questions, email support@novlabs.ai. Tell us what you were trying to do and where you got stuck.

Email supportBrowse the Workspace FAQ

support@novlabs.ai · Reviewed · Read as Markdown

Workspace and account support

Include the feature or assistant you were using, a short description of the issue and the approximate time it happened. A redacted screenshot or exact error message can help.

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Connecting your assistant

Include the client name and version, the connection route and whether the issue happened during sign-in, reading sources or saving work. Start with the setup guide for the route you chose.

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Privacy and security requests

For a privacy request or security report, include only your account identifier and the request type in the first message. We can coordinate the details through an appropriate support channel.

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Keep the first message simple.

Do not email passwords, access tokens, recovery codes or private Project files. Redact confidential content from screenshots and error messages.

For setup help, start with assistant connections or the focused connector and directory-kit guide. A package download does not connect an account or start work.

ZDR, data residency and encryption are coming soon. Use the current privacy policy and service terms when deciding which business material to share. Privacy policy · Service terms

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